GOLDEN GRAND thanks you for your long-standing loyalty!

Every game, every win, every exciting moment – we owed it all to you. Together, we made GOLDEN GRAND a special place full of entertainment, emotion, and lucky moments. For this incredible time and your trust, we thank you from the bottom of our hearts! 

Sometimes, however, it was time for a new chapter. After careful consideration, our operator – Airport Casino Basel AG – decided to fully dedicate its passion once again to the classic on-site casino experience. 

That’s why our online platform GOLDEN GRAND closed its doors on July 30, 2025. 

The Game continues and so does your journey

You can keep playing on Swiss4Win. If you aren’t a member already, you can register now on Swiss4Win, your go-to Swiss online casino, and enjoy a complete, secure, and certified gaming experience. All former Golden Grand players who do not already have an account on Swiss4Win are entitled to exclusive gifts with no deposit required.

Got questions?

Our FAQs provided the most important information – for example, regarding account closure or withdrawals.
If you have further questions, our support team is happy to assist you.

We wish you all the best for the future and continued good luck!

Your GOLDEN GRAND Team

Frequently Asked Questions (FAQ)

I still had money in my account when the platform closed. What can I do now?
For accounts with full verification (ID, address, IBAN), an automatic payout of the full balance was made to the registered IBAN during the first week of August 2025.

If your account still has a balance and you have not received the payment, please contact us via email at sok@grandcasinobasel.com.

Until when can I claim any outstanding funds?

31 July 2027 is the legal deadline by which all outstanding funds must be transferred to the Swiss social security compensation fund (AHV).

After this date, it will no longer be technically or legally possible to access these funds.

Is it still possible to access my account?

No, all accounts have been permanently closed, and logging in is no longer possible.

Can I still view my history (payment transactions, gaming activity, etc.)?

No, since logging in is no longer possible, the account history can no longer be accessed.
For exceptional cases (e.g. legal inquiries), please contact sok@grandcasinobasel.com.

I was blocked due to gambling issues or I self-excluded. How can I lift the exclusion?

A self-exclusion can only be lifted by the casino that issued it or where it was requested.
If the exclusion was issued by ACB (Airport Casino Basel), please contact our social protection department at sok@grandcasinobasel.com.

What happens to my personal data?

Your data is stored in accordance with legal requirements and deleted after the prescribed retention period.
The timing of deletion depends on the type of data and the applicable legal retention periods.

Have my data or account been transferred to another casino, or is that possible?

No, for data protection reasons, transferring an account is not possible.

Is there a successor solution or a partner casino?

We recommend Swiss4Win Casino from Lugano as a worthy successor.

I have other questions not covered here. Who can I contact?

For any questions regarding the online casino Golden Grand, please contact sok@grandcasinobasel.com.